Migrating from WhatsApp Personal or WhatsApp Business App

Trying to connect your WhatsApp Business App to AELYST?

Important: You do not need to delete your WhatsApp account if you want to connect your WhatsApp Business App number to AELYST. With WhatsApp Coexistence, you can use the same phone number on both the app and AELYST via the WhatsApp API — no account deletion required. Learn how to connect your WhatsApp Business App to AELYST and access API features (with some limitations)

A phone number for WhatsApp Business API cannot be used in any WhatsApp Personal or Business App. Therefore, if you want to register for WhatsApp Business API using a phone number that has been registered for WhatsApp Personal or Business App, you will first have to delete the WhatsApp account associated with that phone number.

Deleting Your WhatsApp Account

Do ensure to backup your chats and media files prior to deleting your account, if required.

Step 1: Open WhatsApp > Navigate to Settings.

Step 2: Tap Account > Delete My Account.

Step 3: Enter your phone number in full international format > tap Delete My Account.

Step 4: Tap the drop-down list to select a reason.

Step 5: Tap Delete My Account.

Once the WhatsApp account is deleted, the phone number is available to register for a WhatsApp Business API. Learn how to sign up for a WhatsApp Business API account here.

FAQ and Troubleshooting

What should I do before deleting my WhatsApp account to avoid data loss?

Before deleting your WhatsApp account, it’s crucial to back up your data to prevent any loss. You can find instructions for backing up your account here:

• iPhone: How to Back Up WhatsApp on iPhone

• Android: How to Back Up WhatsApp on Android

Can I import my chat history from the WhatsApp app to AELYST's WhatsApp Business Platform (API)?

No, you cannot import your chat history from the WhatsApp app to AELYST's WhatsApp Business Platform (API). WhatsApp's backup options are only useful for restoring history on another phone, not for migrating to the WhatsApp API. The backup stored in your Google Drive cannot be used for migration to the WhatsApp API.

Can I save and import my contacts to AELYST?

Yes, you can save and import your contacts to AELYST. Here’s how:

• Use Google Contacts to download your phone address book into a CSV file.

• Import the CSV file into AELYST.

Learn more about Contact Import here.