n8n

Important note: Available on all AELYST plans,including trial, except Starter.

The n8n integration allows you to connect your AELYST workspace with n8n, a powerful automation platform. With this integration, you can build advanced workflows using AELYST triggers and actions directly in n8n.

With this integration, you can:

• Automate complex workflows with low-code logic.

• Connect AELYST to hundreds of apps via n8n.

• Use AELYST triggers (e.g., new messages, Contact updates) inside n8n.

• Perform AELYST actions (e.g., send a message, update a Contact field) from n8n.

What you’ll need

• An Admin or Manager role in AELYST.

• An n8n account

• An API key for n8n generated in

  AELYST (Workspace Settings > Integrations > n8n).

Setting up the integration

Step 1: Generate an API Key in AELYST

1. In your AELYST Workspace, go to Workspace settings > Integrations > n8n and click Connect.

2. Copy the generated API key and store it securely.

If needed, you can regenerate the API key anytime from this page.

Step 2: Install the AELYST node in n8n

• For n8n Cloud: The node will appear in the marketplace (you'll need to install the node to start using it). Learn more about installing nodes for n8n cloud.

• For self-hosted n8n: Manually install the AELYST node by following n8n’s guide to installing community nodes.

AELYST

 node name: @respond-io/n8n-nodes-respond-io

Step 3: Build a Workflow in n8n

• In n8n, add the AELYST node as either a trigger or an action.

Available triggers:

• Contact Assignee Updated

• New Incoming Message

• New Outgoing Message

• New Comment

• Conversation Closed

• Conversation Opened

• New Contact

• Contact Tag Updated

• Contact Updated

• Contact Lifecycle Updated

Available actions:

• Get All Channels

• Get All Closing Notes

• Add Comment

• Add Space Tag

• Delete Space Tag

• Update Space Tag

• Remove Tags

• Delete Contact

• Merge Contact

• Find Contact Channels

• Find Contact

• Add Tags

• Get Many Contacts

• Update Contact

• Create or Update Contact

• Create Contact

• Get All Custom Fields

• Find Custom Field

• Create Custom Field

• Assign or Unassign Conversation

• Open or Close Conversation

• Remove Contact Lifecycle

• Update Contact Lifecycle

• Find Message

• Send Message

• Find User

• Get All Users

FAQ and Troubleshooting

Can I use the same API key for multiple workflows?

Yes, one API key can be reused across multiple workflows in the same workspace.

What happens if I regenerate my API key?

All existing n8n workflows using the old key will stop working until updated with the new key.

Is there a limit on the number of requests?

The integration follows the standard AELYST API rate limits.

Why didn't my AI Agent send a reply after being assigned via n8n?

This is expected behavior. When an AI Agent is assigned via n8n, the assignment itself will not trigger the AI Agent to reply. The AI Agent will respond once the Contact sends a message.

For more details, see assignment via external tools.