How Muslimedika Improved Appointment Attendance & Patient Response with WhatsApp Automation

With Owner of Muslimedika

more successful care visits

hours saved per month

Goal

Reduce Patient No-Shows & Missed Appointments
Automate Repetitive WhatsApp Communication
Improve Patient Response Speed & Experience
Centralize Patient Conversations Across Services
Gain Visibility Into Communication Performance
Build a Scalable Communication System for Growth

Solutions

Automated appointment reminders and follow-ups via WhatsApp API
WhatsApp Business API for scalable patient communication
Reporting and data export for performance insights
Dedicated implementation and ongoing support

Muslimedika is an integrated healthcare clinic in Indonesia providing dental, psychological, and general medical services, supported by technology-driven patient communication. By streamlining appointment coordination and follow-ups, Muslimedika ensures a smooth and reliable care experience while maintaining high standards of service across its clinical departments.

The Problem

Muslimedika relies on WhatsApp to communicate with patients for appointment confirmations, reminders, rescheduling, and post-visit follow-ups across its dental, psychology, and general medical services. Previously, the clinic’s admin team typed and sent each message manually through the WhatsApp app, which quickly became time-consuming as patient volume increased.

To operate more efficiently, Muslimedika needed a solution to automate routine WhatsApp communications while maintaining accuracy and a personal touch. The solution also needed to integrate with the clinic’s patient and appointment data, ensuring messages were sent with up-to-date information and aligned with daily clinic operations.

The AELYST Solution

After confirming that AELYST could support its operational and communication needs, Muslimedika worked with the AELYST team to implement the following solutions.

Appointment & Patient Notifications Were Automated via AELYST API

Muslimedika connected its WhatsApp Business API account to AELYST as the foundation for automating patient communication.

As the next step, Muslimedika integrated its patient and appointment data with AELYST to retrieve real-time information when sending messages to patients. This ensured that appointment confirmations, reminders, and follow-ups were triggered automatically with accurate and up-to-date details.

With this setup in place, Muslimedika is now able to automate routine WhatsApp communications with minimal manual effort, significantly reducing administrative workload while maintaining consistency across dental, psychology, and general medical services.

Muslimedika Adopted AELYST WhatsApp Business API for Scalable, Cost-Efficient Communication

To support growing patient volumes, Muslimedika adopted AELYST’s WhatsApp Business API solution as a more scalable and efficient way to communicate with patients.

This allowed the clinic to:

Send structured and compliant WhatsApp templates
Manage all patient conversations from a centralized inbox
Access WhatsApp account details, templates, and billing from a single platform

By consolidating WhatsApp operations under AELYST, Muslimedika gained better control over messaging costs while ensuring reliable message delivery.

Reports & Data Export Provided Granular Communication Insights

To continuously improve patient experience and clinic operations, Muslimedika leveraged AELYST’s reporting and analytics features to gain granular insights into WhatsApp conversations.

Clinic managers can review:

Individual patient conversations
Admin response times and workload
Message delivery success and failures
Communication trends across departments

AELYST’s reporting tools, combined with flexible filters and data export capabilities, allow Muslimedika to analyze communication performance in detail and refine workflows when necessary.

Dedicated Customer Support Enabled Smooth Implementation & Ongoing Optimization

Finally, Muslimedika emphasized the value of AELYST’s responsive support and hands-on onboarding, which ensured a smooth transition from manual WhatsApp messaging to automated patient communication.

“From the initial onboarding process to daily operations, working with the AELYST team has been smooth and responsive. The support provided helped us implement automation confidently while ensuring our patient communication remained reliable and professional.”
— Operations Team at Muslimedika