WhatsApp Business Calling API: Pricing, use cases & FAQs

Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. It brings WhatsApp, Instagram, Facebook Messenger and other channels into one shared team inbox, with AI agents that reply, qualify leads and take payments for you.

Unlike flow-builder tools, Aelyst's agents are LLM-native — they understand context and handle real conversations instead of rigid decision trees.

The WhatsApp Business app works for one person on one phone. Aelyst runs on the WhatsApp Business API, so your whole team can chat from the same number in one shared inbox — with AI agents, broadcasts, automation, CRM data and analytics on top.

If you're handling a high volume of chats or need more than one person replying, the API is the upgrade path.

No. Aelyst is done-for-you: we set up your channels, train your AI agent on your business knowledge, and configure your workflows with you. Most businesses go live within days, not weeks.

You can always adjust everything yourself later — the AI agent editor, workflows and settings are all self-serve.

WhatsApp Business API is the core channel, alongside Instagram, Facebook Messenger, LINE and more. All conversations land in the same inbox, so your team never switches between apps.

You can also capture leads from ads, website widgets and broadcasts into the same pipeline.

Yes. The AI agent answers questions from your knowledge sources, follows up with leads, detects payment proofs like QRIS transfers, schedules bookings, and hands over to a human when needed.

You stay in control — you can review every conversation, set when the AI should step back, and test the agent in bulk before going live.

Yes. Aelyst integrates with Xendit, so you can create invoices and QRIS payment links directly from the inbox during a conversation. The AI agent can also detect payment confirmations automatically, so nothing slips through.

Yes. Aelyst supports multiple users in a shared omnichannel inbox, with teams, assignment rules, internal notes, tags and channel access controls. Managers get reports and lifecycle analytics to see how conversations convert into customers.

Yes. Aelyst includes a broadcast system with throttled delivery to protect your number, audience segmentation, and support for reaching cold contacts. You can track delivery and replies, and route responses straight into your inbox for follow-up.

Aelyst uses simple credit-based billing — you pay for what you use, with plans sized for SMBs in Indonesia and Malaysia. There are no per-seat surprises or hidden markups.

Start with a free trial to test everything before committing.

Yes. We help you migrate your contacts, channels and workflows as part of onboarding. Because setup is done-for-you, switching usually takes days — and your WhatsApp number, verified profile and chat history with customers stay intact.